Shipping Policy

We take care to package our handmade products securely so they arrive in the best possible condition.

This Shipping Policy explains our general processing, shipping, delivery, and damaged-package procedures.

Order Processing

Because many of our products are handmade, processing times may vary depending on the product, size, wood species, customization, current workload, and availability of materials.

Estimated processing times shown on individual product listings are estimates and are not guaranteed.

Custom or personalized orders may require additional production time.

Shipping Methods

Orders may be shipped using carriers such as:

  • USPS

  • UPS

  • FedEx

  • Other appropriate shipping services

The specific carrier or shipping service may vary depending on the size, weight, destination, cost, and delivery requirements of the order.

When possible, we may choose an equivalent or better shipping service than the service originally estimated at checkout.

Shipping Rates

Shipping charges may be calculated at checkout or included in the product price, depending on the product or promotion.

Rates may be based on factors including package size, weight, destination, and carrier pricing.

Estimated Delivery Times

Delivery estimates shown during checkout or provided by a shipping carrier are estimates only.

Carrier delays may occur because of:

  • Weather

  • Holidays

  • High shipping volume

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Other circumstances outside our control

We cannot guarantee a specific arrival date unless we have expressly agreed to one in writing.

Tracking

When tracking information is available, it will typically be provided after the order has shipped.

Tracking information may take some time to become active after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.

Additional shipping charges resulting from an incorrect address, rejected delivery, or returned package may be the customer's responsibility.

Lost Packages

If tracking information shows that a package has not been delivered within a reasonable period, please contact us.

We may assist with contacting the shipping carrier or filing a claim when appropriate.

Carrier investigations and claims may require additional time to complete.

Packages Marked Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

  • Check around the delivery location

  • Check with members of your household

  • Check with neighbors when appropriate

  • Check with your local carrier or delivery office

If the package still cannot be located, contact us and we will help determine the appropriate next steps.

Damaged Shipments

Please inspect your order shortly after delivery.

If your product arrives damaged, contact us as soon as possible and provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping box

  • Photos of the packaging materials

  • Photos of any visible damage to the exterior of the package

Please keep the original packaging until the issue has been resolved, as the carrier may require it for a shipping claim.

Depending on the circumstances, we may provide a replacement, repair, refund, or other appropriate resolution.

International Shipping

Unless international shipping is specifically offered at checkout, orders are shipped only to supported domestic destinations.

For international orders that are accepted, the customer may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.

Delivery Restrictions

Certain products may not be available for shipment to every location because of carrier restrictions, package size, cost, or other logistical limitations.

We reserve the right to cancel and refund an order if we are unable to reasonably ship it to the provided destination.

Local Pickup

If local pickup is offered, pickup instructions will be provided after the order is ready.

Customers should wait until they receive confirmation that the order is ready before attempting pickup.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The latest version will be posted on this page.

Contact Us

If you have questions about shipping, tracking, delivery, or a damaged package, please contact us using the contact information provided on our website.