Return & Refund Policy
We want you to be happy with your purchase. Because our products are handmade from real hardwood, each piece is unique and may vary slightly in color, grain pattern, appearance, and dimensions from the product photos shown on our website. These natural variations are not considered defects.
Returns
We accept returns on eligible, non-custom products within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must not have been washed, cut on, damaged, altered, or otherwise used.
You must contact us within 30 days of delivery to request a return.
Items must be securely packaged for return shipment.
Unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds will be issued after the returned item has been received and inspected.
Custom and Personalized Orders
Custom-made, personalized, engraved, or specially sized products are made specifically for you and are therefore final sale and non-returnable, unless they arrive damaged or there was an error on our part.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please include your order number and clear photos showing the issue and the shipping packaging. We will review the situation and, when appropriate, arrange a replacement, repair, or refund at no additional cost to you.
Natural Wood Characteristics
Our products are made from real hardwood. Natural characteristics including variations in grain, color, mineral streaks, knots, small checks, and other naturally occurring features may be present.
Because every piece of wood is different, the product you receive will not look exactly like the product shown in photographs. These natural variations are part of what makes each handmade piece unique and are not considered defects.
Cutting Board Care and Use
Damage caused by improper care or use is not eligible for return or refund. This includes, but is not limited to:
Putting a wooden cutting board in a dishwasher
Submerging or soaking the board in water
Leaving the board exposed to standing water or excessive moisture
Exposure to excessive heat
Improper storage
Failure to maintain the board with appropriate food-safe cutting board oil, conditioner, or wax
Normal wear from use
Wood is a natural material and may expand or contract slightly as humidity and environmental conditions change.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like a different size, wood combination, or product, please contact us. When possible, we may arrange an exchange for an unused, eligible product. Customers are responsible for any price difference and applicable shipping costs unless the exchange is due to an error on our part.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered production, especially custom or personalized orders, may not be eligible for cancellation.
Contact Us
If you have questions about a return, refund, damaged order, or this policy, please contact us through the contact information provided on our website.
Please include your name and order number so we can assist you as quickly as possible.